258 Schubach Street East Albury   |  0488 770 154

FAQ's

If you have a question that is not answered here, don’t hesitate to contact us today

Some common questions we have been asked...

What Brands of Equipment do you service?

We service all brands. We also support the manufacturer’s warranty on all equipment we sell.

What Maintenance is required for my air-conditioning unit?

Regular maintenance sustains the efficiency of your system, prolongs the life of your system and reduces the likelihood of any future breakdowns. Call us to take advantage of our annual maintenance specials.

Custom Air offers a scheduled maintenance service for both commercial and residential customers.

How long does it take to install a new air conditioning unit?

Most residential installations of a split system generally take 4-6 hours. The installation of a ducted system generally takes between 1-2 days.

What if I am building a new home or undergoing renovations?

Custom Air is able to provide a no-obligation quote on a new air-conditioning system from your floor plans. If you take up our proposal we can liaise with your builder at all stages of the job. Please email plans (pdf format) to info@customairalbury.com.au along with any queries or comments to help us assess your requirements.

What size unit do I need?

This is determined by the size of the area, the aspect, whether the home is insulated, the amount of glass and the heat load generated from the number of people occupying the area. Our team at Custom Air can visit your home to correctly determine the exact size required, maximising efficiency and minimising energy costs. This is a free service.

What is an inverter air-conditioning system?

An inverter system uses a variable speed compressor, which allows variation in the cooling or heating capacity of the air conditioning to suit indoor conditions. Inverter units are more economical and efficient to operate. They are also quieter than fixed speed systems. Both ducted and split systems are available with inverter technology.

What is back-to-back installation?

The indoor and outdoor units are placed on opposite sides of the same wall. This reduces the amount of copper pipe run required to connect the two units ad ultimately reduces the cost of installation.

What does ‘reverse cycle’ and ‘split system’ mean?

A split system air conditioner comprises two pieces: the outdoor unit, which sits outside your home, and the indoor unit, commonly wall-mounted inside the home.
Reverse cycle means the system can provide both heating and cooling. Multi-head systems, ceiling cassettes, under ceiling units and cooling-only models are available.

Do I need an Electrician?

An electrician is required to connect the main supply to the unit from switchboard, as all units require their own circuit. You can use your preferred tradesmen or we can recommend our preferred supplier.

We bring you the latest in air conditioning technology
Call 0488 770 154 for a no obligation free quote